Shipping and Delivery

At this time, The Pet Tank ONLY delivers to locations within the NR32, NR33, NR34 & IP18 UK post code areas. No goods are shipped, posted, couriered or delivered to addresses outside of the post code areas listed above.

We DO NOT supply third party individuals and do not give permission for other businesses to use our website. As a small, local business we supply our own customers directly.

If repeated attempts are made by the same individual to obtain shipping outside of our terms and conditions, we reserve the right to retain any associated costs that we incur as a result of issuing a refund e.g. PayPal fees and/or a 20% admin fee for credit/debit cards.

To be eligible for free local delivery a minimum spend of £25.00 is required.

Below this amount the following delivery charges apply:

Spend £1.00 to £9.99 = £2.50 delivery charge.

Spend £10.00 to £24.99 = £1.50 delivery charge.

Payment is required in full in advance of delivery via our online payment system.

All deliveries should be accepted in person and any delivery errors or breakages must be reported to the driver at time of delivery. If there is no-one home to accept a delivery, then it will be left in as safe a place, as can be reasonably found, at your own risk, unless you have requested in advance (via telephone or email) that goods are not to be left. If goods cannot be safely left and are returned to the shop then a re-delivery fee of £5 is payable. Where goods are left without being received in person no responsibility is accepted by The Pet Tank for any damage or loss to those items. Please be aware that deliveries are carried out during shop opening times only. PLEASE NOTE: we currently do not deliver on weekends or bank holidays.

Not all products listed on our on-line store are available in-store. Please telephone in advance to avoid disappointment. Items marked as *NOT INSTORE* need to be ordered from our supplier before the order can be fulfilled. Very occasionally these items may be unavailable from our supplier. If this occurs, we will contact you to discuss your options.

If an item is faulty then it must be reported to the shop within 24 hours of delivery and then promptly returned to the shop for inspection. Where the item is found to be faulty a replacement or refund will be issued.

We make every effort to deliver all orders within 5 working days. On rare occasions there may be a longer wait for delivery e.g. if an item is out of stock at the wholesaler. If we are unable to deliver within the expected time scale, we will contact you and endeavour to make alternative arrangements.

LIVE FOODS - The nature of the product means that there may be a small number of deceased or (in the case of insects) shed exoskeletons. This is perfectly normal and no refund or exchange will be given if the order is accepted at the time of delivery. The number supplied is an approximation and this takes into account a small number of losses.

Prices may be subject to change and may vary online and in-store.

Copyright Notice

All content appearing on this Web site is the property of:
The Pet Tank
Copyright © 2016 The Pet Tank. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 The Pet Tank. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Pet Tank. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Pet Tank or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Pet Tank and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Pet Tank believes that customer conduct violates applicable law or is harmful to the interests of The Pet Tank and its subsidiaries.

Privacy Policy

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Pet Tank makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. The Pet Tank SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL The Pet Tank BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Pet Tank and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.