Shipping and Delivery

At this time, The Pet Tank only delivers merchandise to locations within the NR32, NR33, NR34 & IP18 UK post code areas. No merchandise is shipped, posted, couriered or delivered to addresses outside of the post code areas listed above.

To be eligible for free local delivery in NR33 a minimum spend of £10 is required (otherwise delivery charge is £3.50)

To be eligible for free local delivery in NR32, NR34 & IP18 a minimum spend of £20 is required (otherwise delivery charge is £5).

Payment is required in full in advance of delivery via our online payment system.

All deliveries should be accepted in person and any delivery errors or breakages must be reported to the driver at time of delivery. If there is no-one home to accept a delivery, then it will be left in as safe a place as can be reasonably found at your own risk, unless you have requested in advance (via telephone or email) that goods are not to be left. If goods are returned to the shop then a re-delivery fee of £5 is payable. Where goods are left without being received in person no responsibility is accepted by The Pet Tank for any damage or loss to those items. If you provide a valid phone number and email address at the time of checkout, we will attempt to contact you to arrange delivery of your items. Please be aware that deliveries are carried out during shop opening times only. PLEASE NOTE: we currently do not deliver on weekends or bank holidays.

If an item is faulty then it must be reported to the shop within 24 hours of delivery and then promptly returned to the shop for inspection. Where the item is found to be faulty a replacement or refund will be issued.

We make every effort to deliver all orders within 4 working days.  On rare occasions there may be a longer wait for delivery e.g. if an item is out of stock at the wholesaler. If we are unable to deliver within the expected time scale, we will contact you and endeavour to make alternative arrangements. 

LIVEFOODS - The nature of the product means that there may be a small number of deceased or (in the case of insects) shed exoskeletons. This is perfectly normal and no refund or exchange will be given if the order is accepted at the time of delivery. The number supplied is an approximation and this takes into account a small number of losses. 

Not all products listed on our on-line store are available in-store. Please telephone in advance to avoid disappointment.

Prices may be subject to change.

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The Pet Tank
Copyright © 2016 The Pet Tank. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 The Pet Tank. All rights reserved.

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Privacy Policy

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Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Pet Tank makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. The Pet Tank SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL The Pet Tank BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Miscellaneous

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